ContactAI promises to make government smarter and more efficient, with chatbots, algorithms and predictive analytics. But without reliable and cleaned data, AI turns from an opportunity into a risk.
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Artificial intelligence is high on the agenda of local authorities and ministries. There is talk of chatbots that respond to citizens more quickly, algorithms that automatically process requests and predictive analyses that support policymakers. Expectations are high: AI should make the government smarter, more efficient and more customer-focused.
One truth is often forgotten: AI is never smarter than the data it runs on. And that is precisely where the problem often lies. Documents are locked away in old case management systems, DMSs or specialist applications, often without the correct metadata. Files exist in multiple versions, sometimes with contradictory content. And much of the information is still stored on network drives and in mailboxes that have never been systematically cleaned up.
The risk is obvious. Imagine a chatbot that gives a citizen three different answers to the same question, simply because the underlying documents contradict each other. Or an algorithm that analyses files in which crucial pieces of information are missing, and therefore makes incorrect connections. Without control over data, AI becomes not a solution, but a new problem.
Governments want to move forward with AI, but real progress starts at the grassroots level. Only when information is reliable, findable and up to date can AI add value. Without that foundation, multi-million pound projects risk turning into trial balloons that will deflate sooner or later.
This is precisely where MY-LEX can make a difference. We not only help governments to make information more accessible, but above all to clean up and structure the underlying data. Across all kinds of sources, from case management systems and DMSs to specialist applications, network drives and mailboxes, we bring the data to the surface. This creates a reliable and consistent information base. A foundation that can feed AI in the right way, so that algorithms and applications work with complete and up-to-date data instead of noise and gaps.
What may seem like a jumble of files today could be the solid foundation for innovation tomorrow. At MY-LEX, we help governments gain and maintain control over their data by cleaning, connecting and managing it sustainably. This transforms ballast into a foundation on which AI can thrive. Would you like to know what that looks like in your organisation? We would be happy to show you.
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